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Terms of trade
General Business Terms and Conditions for Purchase
General Business Terms and Conditions for Purchase
1) GENERAL PROVISIONS
The operator of the online store located at the internet address www.glassgo.cz is the company GlassGO a.s., with its registered office at V zářezu 902/4, Jinonice, 158 00 Prague 5, Company ID: 07551002, VAT number: CZ07551002, registered in the Commercial Register kept by the Municipal Court in Prague (hereinafter referred to as the “Seller”).
These general terms and conditions of the Seller (hereinafter “GTC”) are issued in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Sb., the Civil Code, supplement the rights and obligations of the parties arising from the conclusion of purchase contracts between the Seller and another natural person (hereinafter referred to as “Customer” or “Buyer”) through the e-shop on the website www.glassgo.cz (hereinafter referred to as “E-shop”) and form an integral part of each purchase contract. By placing an order, the Customer unconditionally accepts these GTC.
The GTC do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who, when ordering goods, acts within the scope of their business or within the scope of their independent profession.
Provisions deviating from the Business Terms and Conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the GTC.
The provisions of the GTC are an integral part of the purchase contract. The purchase contract and the GTC are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
The Seller can change or supplement the wording of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC.
By placing a binding order, the Buyer confirms acceptance of the GTC for the delivery of goods announced by the Seller.
The relationship between the Buyer and the Seller is governed by these GTC, which are also binding on both parties.
According to the Act on the Registration of Sales, the Seller is obliged to issue a sales receipt to the Buyer. At the same time, the Seller is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest
The pictures of the products are for illustrative purposes only and the delivered goods may differ in appearance and colour. In some cases, if the ordered goods are not available, we automatically send goods with the same parameters for the same price. We always do our best to process the order as quickly as possible and we always do so only in the interests of our customers.
If the product is not damaged, an appearance slightly different from the image on the E-shop shall not be regarded as a reason for making a complaint. We try to make the image of the product in its description as close as possible to reality, but it is not in our power to photograph all the goods in each shipment.
2) USER ACCOUNT
Based on the Buyer's registration made on the website, the Buyer can access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as the “User Account”). If the web interface of the store allows it, the Buyer can also order goods without registration directly from the web interface of the store.
When registering on the website and when ordering goods, the Buyer is obliged to state all data correctly and truthfully. The Buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the Buyer in the user account and when ordering goods are considered correct by the Seller.
Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.
The Buyer is not entitled to allow the use of the user account to third parties.
The Seller may cancel the user account, especially if the Buyer does not use their user account for more than 12 months, or if the Buyer violates their obligations under the purchase contract (including the Business Terms and Conditions).
The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment of the Seller, or necessary maintenance of third party hardware and software.
3) CONCLUSION OF THE PURCHASE CONTRACT
All presentation of goods placed in the web interface of the store is of an informative nature and the Seller is not obliged to enter into a purchase contract regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.
The web interface of the store contains information about the goods, including prices of the individual goods and cost of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of the goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not restrict the Seller from concluding a purchase contract under individually agreed conditions.
The web interface of the store also contains information on costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
To order the goods, the Buyer fills in the order form in the web interface of the store. The order form contains in particular information about:
- the ordered goods (the ordered goods are “inserted” by the Buyer in the electronic shopping cart of the web interface of the store)
- the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods
- information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).
Depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (for example, in writing or by telephone).
Before sending the Order, the Customer is entitled to check and change the required amount of performance, shipping and check all the data that the Buyer has entered in the Order. The Seller considers the information stated in the Order to be correct. The contract is concluded as soon as the parties have agreed on its content. This means that the condition for concluding the contract through the E-shop is also the acceptance of the Customer's Order by the Seller. The Seller notifies the Customer of the receipt of the Order from the Customer by sending confirmation to the specified email address together with the Order number. GlassGO a.s. is not liable for any errors in data transmission. The subject of the contract is only the goods specified in the purchase contract – Order. When concluding the purchase contract, the Buyer agrees with the use of means of remote communication. In this case, the costs incurred by the Buyer when using means of remote communication are borne by the Buyer (costs of internet connection, costs of telephone calls, etc.).
The Buyer agrees to the sending of commercial communications via email messages.
4) ORDERING AND CONFIRMATION OF GOODS
We offer you the opportunity to buy from the comfort of your home, where you can shop “NONSTOP”. You can order easily and conveniently using the shopping cart, phone, email or in person at our address. In order for the Seller to accept and process the Customer's Order, the Customer shall state in the Order their name and surname or the name of the legal entity, name and surname of the person acting on behalf of the legal entity, ID, address, email, telephone. The Seller is entitled to reject the Order that does not contain mandatory identification data about the Customer. Internet prices cannot be requested in our bricks-and-mortar stores or warehouses without prior Order via our E-shop www.glassgo.cz.
The Order is accepted within 24 hours, we will send you an Order confirmation by email, you will also be informed about the shipment by email or telephone. We will contact you if we have any further questions.
BEFORE SENDING THE GOODS, WE ALWAYS CONTACT YOU BY TELEPHONE OR EMAIL ABOUT THE DETAILS OF DELIVERY.
Dimensions, weight, performance, capacity and other information provided on our website, in catalogues, brochures and other publications are non-binding and based on manufacturer's information. We will contact you in case of any questions.
We undertake to deliver to our Customers only goods in perfect condition and in accordance with the specifications or properties usual for given type of goods complying with the standards and regulations in force in the Czech Republic.
The condition for fulfilling the validity of your electronic Order is the completion of all required data and requisites specified in the Order form. The Order is also a price offer and a draft purchase contract, where the purchase contract itself is subsequently created by the delivery of the goods. Formal confirmation of the Order by the Seller is required to conclude the purchase contract. In individual, especially more demanding cases, the Seller reserves the right to enter into the contract by confirming the Order, preferably in person or by telephone, and demands the payment of a financial deposit (invoice) by the Buyer.
If during the time when the goods were ordered, there was a significant change in the exchange rate of foreign currency, or the price or the range of the goods supplied were changed by the Supplier, our company has the right to modify the Order in agreement with the Buyer or unilaterally withdraw from it with immediate effect. We reserve the same right also in the event that the manufacturer stops delivering the ordered product, or launches a new version of the product, or significantly changes the price of the product. The prices valid on our E-shop www.glassgo.cz are based on the minimum purchase quantity of specific items, which are specified in the shopping cart and are valid only for clients who properly order goods via an online Order.
5) PRICE OF GOODS AND PAYMENT TERMS
The Buyer can pay the Seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
- in cash at the Seller's premises at: Pekárenská 738/54, 370 04 České Budějovice
- in cash on delivery at the place specified by the Buyer in the Order
- by cashless transfer to the Seller's account No. 1387677335/2700, kept with UniCredit Bank Czech Republic and Slovakia, a.s. (hereinafter referred to as the “Seller's Account”).
Along with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable according to the information on the invoice.
In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods with the indication of a variable payment symbol. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's Account.
The Seller is entitled, especially in the event that the Buyer does not provide additional confirmation of the Order (Article 3), to demand payment of the full purchase price before sending the goods to the Buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.
Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined.
If this is customary in business relations or if so stipulated by generally binding legal regulations, the Seller shall issue a tax document - an invoice - to the Buyer regarding payments made on the basis of the purchase contract. The Seller is a payer of value added tax. The tax document - invoice will be issued by the Seller to the Buyer after payment of the price of the goods and will be sent in electronic form to the Buyer's electronic address.
According to the Act on the Registration of Sales, the Seller is obliged to issue a sales receipt to the Buyer. At the same time, the Seller is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
6) ORDER CANCELLATION
An Order can only be cancelled by phone (+420 387000201) together with confirmation by email (firstname.lastname@example.org).
In the event of cancellation of the Order, the Customer will be charged the costs incurred by the supplier in connection with the cancelled Order.
In the event the Seller does not have the ordered goods in sufficient quantity in stock or it is not be possible to deliver them to the Customer in time for other reasons (goods are temporarily unavailable, not produced, due to product recall, etc.), the Seller will notify the Customer about this fact within 2 working days from the date of receipt of the Customer's Order by the Seller and the Order is considered unfulfilled at the time of notification (i.e. cancelled), unless the Seller and the Customer agree otherwise.
7) WITHDRAWAL FROM PURCHASE CONTRACT
The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods modified according to the wishes of the Buyer or for the Buyer, from the purchase contract for the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in sealed packaging which the Consumer has removed from the packaging and which cannot be returned for hygienic reasons, and from the purchase contract for the supply of audio or video recordings or computer programs if the Buyer has disturbed their original packaging.
If not a case referred to in the first paragraph of Article 7 or another case where it is not possible to withdraw from the purchase contract, the Buyer has the right to withdraw from the purchase contract in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of the goods. Withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence. To withdraw from the purchase contract, the Buyer can use the sample form provided by the Seller, which forms an annex to the GTC. Withdrawal from the purchase contract may be sent by the Buyer to the address of the Seller's office or to the Seller's email address.
In the event of withdrawal from the purchase contract, the purchase contract is cancelled from the beginning. The goods must be returned to the Seller by the Buyer within fourteen (14) days from the delivery of the notice of withdrawal from the purchase contract to the Seller. If the Buyer withdraws from the purchase contract, he bears the costs associated with the return of the goods to the Seller, even if the goods cannot be returned due to their nature by regular mail.
In the event of withdrawal from the purchase contract, the Seller will return the financial means received from the Buyer within fourteen (14) days of the Buyer’s withdrawal from the purchase contract in the same way as the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer at the time of return of the goods by the Buyer or in any other way if the Buyer agrees and does not incur any additional costs. If the Buyer withdraws from the purchase contract, the Seller is not obliged to refund the received money to the Buyer before the Buyer returns the goods or proves that they sent the goods to the Seller.
The Seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the Buyer's right to a refund of the purchase price.
In cases where the Buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the purchase contract at any time, up to the moment of the goods takeover by the Buyer. In such a case, the Seller will return the purchase price to the Buyer without undue delay by cashless transfer to the account designated by the Buyer.
If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the resolutive condition that if the Buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the Buyer is obliged to return the given gift.
Conditions for returning goods within the statutory period:
- the goods shall be returned complete, if possible in its original state and packaging.
- the goods must not be damaged in any way
- the goods must not show signs of wear and tear
- the Seller warns that they do not accept cash on delivery
- return of the goods without giving a reason is only possible within 14 days of delivery.
In the case of custom production, the Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of the goods, which was modified according to wishes of the Buyer.
If the above conditions are not met, the Seller may assert claims against the Consumer resulting from their unjust enrichment consisting in a reduction in the value of the returned goods.
8) TRANSPORT CONDITIONS
see Transport section.
If the mode of transport is contracted on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this mode of transport.
If, according to the purchase contract, the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.
In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another method of delivery.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the goods packaging and immediately notify the carrier in case of any defects. In the event that the packaging has been disturbed, which indicates unauthorized entry into the shipment, the Buyer need not accept the shipment from the carrier.
Other rights and obligations of the parties in the transport of goods may be governed by the special delivery conditions of the Seller, if issued by the Seller.
9) DELIVERY TIME
The delivery time is, in most cases, from 48 hours - up to 7 days no later than 21 days, unless otherwise stated in the Conditions of Transport.
In the case of delivery from the manufacturer (goods manufactured at the Customer's request), the delivery date is only indicative due to the technical capabilities of the Seller and the obligation to deliver the goods within a period appropriate to the circumstances.
In the event that some goods are not in stock, we will contact you immediately.
10) ACCEPTANCE OF GOODS
When accepting the ordered goods, the Customer or the consignee is obliged to check whether the goods is intact and undamaged upon receipt of the shipment. If the consignee finds any damage to the goods, they shall immediately notify the carrier, who shall draw up a record of the damage. Subsequent complaints will not be taken into account. By signing, you confirm to the carrier that you have received the shipment intact and undamaged. If the Customer receives the damaged shipment from the carrier, it is necessary to describe the damage in the handover protocol of the carrier. Until the goods are paid for, they are the property of the Seller.
The Buyer will report the damage to the shipment during transport to the Seller without undue delay. At the same time, the Customer will check the number of packages on the consignment note, which must match the actual number of packages delivered. If the number of packages on the consignment note does not match the number of packages delivered, the Customer will accept the consignment with a reservation in the consignment note and report the complaint in writing via email to email@example.com. If they do not do so, the claim for the missing package(s) will not be accepted. The Customer is obliged to confirm the receipt with their signature. Acceptance of the goods by the Customer is possible only after their full payment and confirmation of receipt.
11) EXCHANGE OF GOODS
If necessary, we will exchange your unused and undamaged goods for another type. Just send the goods by registered package (not cash on delivery) to our address. The costs associated with the exchange are borne in full by the Buyer. Exchange and return of the goods without giving a reason is only possible within 14 days of delivery. Exchange of goods is not possible for goods made at the request of the Customer (Buyer).
12) COMPLAINTS AND WARRANTY
The rights and obligations of the parties regarding the Seller's liability for defects, including the Seller's warranty liability, are governed by the relevant generally binding regulations (especially the provisions of Sections 2113 and 2158 et seq. of the New Civil Code).
Damage during transport:
The Buyer is obliged to inspect the goods upon receipt to identify any defects and damage. The defect can also be claimed additionally, but only if the defect was not already apparent upon delivery. Such additional complaint is only possible within 2 working days after delivery and serious reasons did not prevent it. The prerequisite for the additional complaint is the submission of the consignment in the state in which it was delivered, i.e. the consignment and all its components, including any fragments and all packaging material in which it was transported.
Complaints in the case of delivery by other carriers:
see Complaints Procedure. When reporting a complaint, it is necessary to send photos of the shipment in the state in which it was delivered, i.e. the consignment and all its components, including any fragments and all packaging material in which it was transported.
We will handle any complaints directly from our suppliers to your satisfaction by an individual agreement with you and in accordance with applicable law.
Note: If the product is not damaged, an appearance slightly different from the image on the E-shop shall not be regarded as a reason for making a complaint – according to the Business Terms and Conditions, the images may be illustrative. We try to make the image of the product in its description as close as possible to reality, but it is not in our power to photograph all the goods in each shipment.
- inform us about the complaint by phone, email or in writing and follow the instructions of the complaints worker
- upon request, send the goods by registered mail (not cash on delivery) to the following address: Pekárenská 738/54, 370 04 České Budějovice
- in the consignment, state the reason for the complaint, your address (Complaint form) and proof of purchase of the goods in our store (we recommend an invoice or other proof of acquisition).
We will handle your complaint as quickly as possible, no later than within 30 days of its occurrence, i.e. the acceptance of the goods by our company.
In case of longer complaints, we will immediately inform you about the complaint status.
The statutory period of 24 months applies to new goods and 1st quality goods, unless stated otherwise.
The warranty period runs from the delivery of the goods to the Buyer, if the goods were sent according to the purchase contract, it runs from the delivery of the goods to the place specified in the Order.
The warranty does not apply to:
a) incorrect use of the product
b) improper storage
13) OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
The Buyer acquires ownership of the goods by paying the full purchase price of the goods.
In relation to the Buyer, the Seller is not bound by any codes of conduct in the sense of the provisions of Section 1826 (1) (e) of the Civil Code.
The handling of consumer complaints is provided by the Seller via the electronic address firstname.lastname@example.org . The Seller will send information on the settlement of the Buyer's complaint to the Buyer's email address.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs is responsible for out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising from the purchase contract.
European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
The Seller is entitled to sell goods on the basis of a trade license. Trade licensing is carried out by the relevant trade licensing office within the scope of its competence. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
The Buyer hereby assumes the risk of a change of circumstances in the meaning of Section 1765 (2) of the Civil Code.
Our company does not provide any warranties and guarantees other than the statutory warranties and warranties provided beyond the law by suppliers of products and service providers that are offered on the websites of their stores, unless expressly stated for such products and services. The information provided on the Company's website should not be construed as a statement of the suitability of products and services for any particular purpose unless the Customer has received such a statement from the Company in writing after contacting the Company in case of doubt. The information contained on the site may be partly taken over from third parties, may contain factual and technical inaccuracies or typographical errors and may be updated without notice. The company can also change the products and services described on its site at any time without notice and does not guarantee the accuracy of their content.
GlassGO a.s. shall not be liable to any other party for direct, indirect, extraordinary or other consequential damages caused by the use of information from its or linked websites, including (but not limited to) lost profits, incurred costs, interruption of activity and other damages.
15) PROTECTION OF PERSONAL DATA
The Seller as personal data controller in the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC - General Data Protection Regulation (hereinafter referred to as the “GDPR”) effective from 25 May 2018, processes personal data for the purpose of concluding and fulfilling the purchase contract, in particular in the form of collection, storage on information carriers, keeping, access to specified employees of the Seller, to the following extent: name, surname/business name, address, email, telephone number, or ID number, VAT number / birth number.
The Buyer, as a data subject, declares that the personal data provided (during registration, in their user account, when ordering from the web interface of the store) are accurate and true and are provided voluntarily. The Buyer is obliged to notify the Seller without undue delay of any change in their personal data.
The Buyer provides personal data voluntarily for the purpose of exercising the rights and obligations arising from the purchase contract, and for the purposes of maintaining a user account.
In the event that the Buyer does not provide personal data at least to the minimum required extent, it is not possible to implement the subject of performance of the purchase contract and the Contract will not be concluded. In such a case, the personal data provided will be treated as data in the pre-contractual phase and will be deleted within 3 months of their provision.
The Buyer agrees to the sending of commercial communications and information related to the goods, services or business of the Seller to the electronic address of the Buyer.
The Buyer agrees to the provision of personal data to third parties, primarily Heuréka Shopping s.r.o., Company ID: 023 87 727, operating the server www.heureka.cz , in order to evaluate customer satisfaction, quality of services provided and goods sold.
Personal data provided in connection with the purchase contract will be processed for a period of 3 years from the last completed Order.
Personal data will be processed manually or in an automated manner in electronic or printed form.
The Seller may authorize a third party to process the Buyer's personal data as a processor. However, except for persons transporting goods, personal data will not be passed on to third parties by the Seller without the prior consent of the Buyer.
In the event the Buyer believes that the Seller or processor (Article 9.5) processes their personal data contrary to the protection of privacy and personal life of the Buyer or contrary to the GDPR, especially if the personal data are inaccurate with respect to the purpose of their processing, the Buyer may:
- demand an explanation from the Seller or processor
- require the Seller or processor to remedy the situation thus created.
If the Buyer requests information about the processing of their personal data, the Seller is obliged to provide this information. The Seller has the right to demand a reasonable payment for the repeated provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information.
Detailed conditions of personal data processing and specifications of specific personal data are processed by the Seller, including the rights of the Buyer as a data subject according to the GDPR, are specified here: https://glassgo.cz/files/osobni_udaje.pdf.